Support is available to assist with questions, account-related issues including verification and withdrawals, technical concerns, or general feedback. Players can contact the support team using live chat, email or telephone; separate departments handle payments and affiliate enquiries. Response times vary by channel — live chat is usually the quickest, while email suits detailed enquiries. Assistance is provided in English and additional supported languages where available, with clear guidance for account and product queries.
| Department | Contact |
|---|---|
| Customer support | Live chat; [email protected] — quickest response for account issues |
| General enquiries | [email protected] — general enquiries and feedback |
| Affiliate enquiries | [email protected] — partner programme and commission queries |
| Phone | +44 20 3876 4921 — phone support for urgent matters |
| Working hours | 24/7 live chat; email replies Mon–Fri, 09:00–18:00 |
For detailed enquiries, account issues or cases needing documents or explanations, email is the preferred contact method: [email protected]. Please use a clear subject line and include up‑to‑date contact details and any relevant account reference to avoid delays. Emailing ensures requests are logged and attachments can be reviewed; allow time for a considered reply.
Support requests are typically handled promptly; most inquiries receive a reply within one business day. Complex cases that require account checks, verification or third-party input may take longer to resolve depending on their nature. If you need a faster response, include full details and any relevant documents in your initial message to help speed up processing.
We welcome your feedback, suggestions or ideas to improve the website. Please share any thoughts on features, content or usability — every message is read and considered. Feedback helps prioritise improvements and refine the user experience. Use the contact form or email [email protected] to get in touch; we aim to review submissions promptly and implement practical changes where appropriate.
