Kaleo Casino Responsible Gambling

We take safer gambling seriously and are committed to helping you play in a controlled, enjoyable way. Our goal is to make sure gambling remains entertainment by offering clear tools, guidance and support so you can manage your activity, deposits and time spent on the site.

Player protection principles

We base our approach on a few simple principles: protecting young and vulnerable people, preventing problem play, and giving you easy-to-use controls. We expect customers to gamble responsibly and we will intervene where behaviour suggests a risk to the player or others.

Activity-control tools

You can manage your account from the Responsible Gambling area. Available tools include deposit limits, loss limits, wager limits, session reminders and temporary time-outs. These controls are designed to be easy to set up and change so you remain in control of your play.

Setting limits and taking a break

Set daily, weekly or monthly deposit limits to control how much you spend. Use loss limits if you want a cap on losses over a chosen period. If you need an immediate break, activate a time-out to lock your account for a short period. For longer interruptions, request self-exclusion to block access for a defined period or permanently.

Deposit limits

Deposit limits are a simple way to budget gambling funds. You choose the amount and the interval - daily, weekly or monthly - and the limit will restrict deposits at the cashier. We recommend reviewing limits regularly and adjusting them to match your personal finances.

Loss limits and time limits

Loss limits prevent spending beyond a pre-set amount and help curb chasing losses. Time limits and session reminders help you monitor how long you play. Together these measures reduce the risk of harm by encouraging breaks and healthier play patterns.

Self-exclusion and account closure

If you feel you need more than limits, you can request self-exclusion. This will close access for the period you choose and block account access. During self-exclusion we can provide information about support services and how to seek help to return safely, if and when you decide to do so.

Signs of problematic behaviour

Look out for warning signs such as: increasing deposit amounts, chasing losses, borrowing to gamble, neglecting work or family, lying about play, or feeling distressed by gambling. If you notice any of these, consider using our tools or seeking support.

Tips for staying in control

Set a clear budget before you play, only gamble with money you can afford to lose, use deposit and loss limits, schedule regular breaks and avoid gambling when tired or stressed. Keep gambling as a form of entertainment, not a way to solve financial problems.

Professional help and support organisations

If you need further assistance, contact BeGambleAware or Gamblers Anonymous for confidential advice and support. You can also reach our support team via live chat or email if you need help setting controls, arranging self-exclusion or finding local services.