These Terms and Conditions describe the rules that apply when using Kaleo’s platform. They explain the relationship between the company and users, the responsibilities we each have, and the basic procedures that govern accounts, payments and promotions. By registering or otherwise using the platform you agree to comply with these terms and any additional rules that apply to specific products or promotions.
Users must provide accurate, current and complete information when registering and must keep account details up to date. We may require identity and address verification before allowing certain activity, including withdrawals. You are responsible for keeping your login details secure and for all activity on your account. Notify us immediately if you suspect unauthorised access.
We monitor accounts for suspicious behaviour and may place holds, limits or suspensions where we reasonably suspect abuse, fraud or money‑laundering. Any suspected breach of these terms may result in forfeiture of bonuses and closure of the account in line with our security procedures.
Access to Kaleo is restricted to adults who are of legal gambling age in their jurisdiction (normally 18 or older). Eligibility also depends on local law and our permitted territories. We do not permit players from locations where access is prohibited; the platform may be restricted in certain countries, including the United Kingdom and others listed in our restricted-country policy. It is your responsibility to ensure you may lawfully use the service from your location.
We reserve the right to refuse service, suspend accounts and retain funds where misuse or prohibited activity is identified.
Promotions and bonuses are subject to specific terms and conditions which apply in addition to these terms. Typical conditions may include eligibility restrictions, wagering requirements, eligible games, maximum bet limits and expiry periods. All promotional offers may be void where misuse or abuse is suspected. You must review the full terms for each promotion before opting in; failure to comply may lead to forfeiture of promotional funds and winnings.
Available payment methods depend on your country. A minimum deposit applies to funded play (minimum €20). We do not charge deposit fees where not stated, but your payment provider may apply fees. All deposits must originate from payment instruments held in your name.
Withdrawals are subject to verification checks and may require submission of documentation. A minimum withdrawal amount applies (minimum €100) and withdrawal processing times vary by method; e-wallet and crypto options may be processed quickly while bank or card transfers can take longer. Withdrawal limits may apply (for example daily and monthly caps) and further conditions may be set to prevent misuse.
If you have a complaint contact our support team via the provided channels. We will investigate and aim to resolve disputes promptly and fairly. If we cannot resolve a dispute internally you may be directed to an appropriate external dispute resolution mechanism where one is available. Keep records of relevant transactions and correspondence to assist any review.
We may amend these terms from time to time. Material changes will be published on the platform and users will be notified in accordance with applicable law. Continued use of the platform after updates constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.
