At Kaleo we are committed to promoting safer gambling and helping players keep control of their play. Player safety and controlled play are central to how we operate: we provide clear tools, guidance and access to support so that gaming remains an enjoyable activity and does not cause harm.
We aim to protect vulnerable players by offering practical measures that reduce risk and encourage responsible decisions. Our approach is preventive and supportive: we make tools available, verify identity where needed, and train our team to respond sensitively to players who may need help.
Players can use a range of account controls to manage activity and spending. These include deposit and loss limits, session timers, time-outs and self-exclusion. Our support team can advise on how to apply and adjust these controls to suit individual needs.
Deposit limits allow players to cap how much money they add to their account over set periods. We offer daily and weekly limit options. Players can set, reduce or remove limits from their account settings; reductions usually take effect immediately while increases may be subject to a short delay for safety.
Loss limits help players control the amount they can lose within a chosen timeframe. These are separate from deposit limits and can be set to daily, weekly or monthly levels. Loss limits are designed to encourage realistic staking and to reduce the likelihood of chasing losses.
Time limits and session reminders help prevent prolonged play. Players can set session lengths and receive a reality check when a session reaches a chosen duration. Account breaks (short time-outs) are available for players who need an immediate pause without choosing full self-exclusion.
Self-exclusion is available for players who need to stop play for an extended period. This blocks access to the account for the chosen period and can be combined with wider exclusion schemes where appropriate. Our team can explain how to activate self-exclusion and what steps follow.
Warning signs include gambling more than intended, chasing losses, lying about gambling, neglecting responsibilities, or financial strain related to play. If you or someone you know shows these signs, it is important to act early and use available controls or seek support.
If you need additional help, professional organisations can provide advice and counselling. In the UK, organisations such as GamCare, GambleAware and Gambling Therapy offer confidential support, helplines and practical resources. Contact our support team via live chat or email for guidance on next steps and available local services.
